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Job Status:
Part Time
Work Experience Required:
Up to 2 Years
Hours/Shifts:
Weekends
Education Required:
High School Equivalent
Certification Required:
Unspecified
Weekends:
Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
$13.00 to $13.00 per hour
Benefits:
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Part Time Homeowners Assistance Counselor
Fifth Third
Part Time Homeowners Assistance Counselor Shift - Saturday & Sunday; 8AM-5PM Madisonville Office Building - Cincinnati, OH Starting at $13.00/hour + shift differential Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio. The Company has $120 billion in assets, operates 16 affiliates with 1,308 full-service Banking Centers, including 93 Bank Mart® locations open seven days a week inside select grocery stores and 2,353 ATMs in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Pennsylvania, Missouri, Georgia and North Carolina. Description of Position: Under moderate supervision the Homeowner's Assistance Department Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default; Counsels and guides the customer in order to achieve workout alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. The counselor works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines, while ensuring company and investor goals. Requirements of Position: Shift: Saturday and Sunday; Hours of 8AM-5PM - High School Diploma or equivalent required.
- Minimum two years collection, support or related customer service experience; Loss Mitigation experience is preferable but not required.
- Knowledge of basic mortgage default timelines / procedures (bankruptcy / escrow/ foreclosure).
- Knowledge of bank-owned, investor & insurer guidelines for the mortgage and consumer companies.
- Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies in regards to collection guidelines.
- Excellence in consulting and advising customers via telephone and written communication.
- Excellent customer service skills with both external and internal customers.
- Excellent communication, comprehension, listening and negotiation skills.
- Ability to meet deadlines and work independently with medium level of supervision.
- Ability to analyze and suggest resolution to problems.
- Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy). Foreclosure, bankruptcy and REO experience preferred.
- Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy.
- Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information.
- Basic understanding of Mortgage lending and servicing.
- Must be able to work in a team environment to interact well with employees and all levels of the organizations.
- Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate. T
To be considered, please visit www.53.com and apply to Requisition ID: 87616
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