Job Number : 42439
Description:
The Desktop Management Advisor shall be responsible for all administrative aspects of Rational ClearCase, ClearQuest, and BuildForge. Responsible for installing, configuring, testing and maintaining systems that automate, measure or manage other standardized processes and tools within Technology and Operations. Primary duties may include, but are not limited to: Performs assigned tasks to complete highly complex customer requests for configuration, testing and/or delivery of desktop software applications and standardized Operating Systems components and patches to production desktops. Provides support to IT users of desktop management tools to resolve highly complex technical issues and provides 3rd level Helpdesk support for resolution of Sev1/Sev2 outages, based on SME status. Interface with software vendors to resolve desktop toolset issues of high complexity. Participates in meeting to advance regional or enterprise desktop configuration initiatives of high complexity and leads breakout sessions to gather requirements. Evaluate and recommend distributed Desktop Management software tools to increase team productivity and reduce cost. Represent the team as SME for complex audit requirements, in conjunction with administrative manager. Perform level III systems administration of selected desktop management applications. Evaluate current inter and intra-departmental workflows and partner with related area to create or revise processes as needed.
Qualifications:
· Requires BA/BS in related field; 6 or more years of experience in information systems, computer networking, or telecommunications systems development and management; or any combination of education and experience, which would provide an equivalent background.
· Advanced understanding and experience in IBM Rational solutions is required.
· Must have a solid background and understanding of 2 of the 3 following Rational products: ClearCase, ClearQuest and/or BuildForge.
· Strong preference will be given to those with UNIX administration and IBM Rational certifications.
· Excellent written and oral communications skills required.
· Thorough understanding of the components of the current enterprise desktop architecture and the effects that will be brought about as a result of proposed changes is required.