Description:
Under the direction and supervision of the Branch Manager, the On-Site Banking Customer Service Coordinator helps coordinates major branch activities of delivering strong customer sales and service, insuring compliance with operational policies and procedures and providing workflow direction to branch staff. Assists the Branch Manager in performing management duties, which may include any or all of the following: Completes human resources activities; schedules and assigns work to branch staff, reinforces standards for sales and service through training, development, motivation, and coaching of branch staff; responds to employee questions, concerns and complaints; maintains documentation of branch staff attendance, productivity, accuracy, and performance; coordinates operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits.
Basic Qualifications:
· High school diploma or equivalent
· Minimum of two - three years banking or related sales experience including customer service, sales, and bank operations activities
Preferred Skills/Experience:
· Supervisory and leadership experience
· Well-developed customer service skills
· Demonstrated ability to work within and develop a team environment
· Strong analytical and problem-solving skills
· Ability to identify and resolve/escalate problems
· Thorough knowledge of the bank's products and services
· Effective verbal and written communications skills