Description:
Become a part of our energetic team! The Universal Banker demonstrates excellent customer service in accordance with the U.S. Bank Service Advantage Core Values. This position engages in sales and service activities in traditional branch locations. The Universal Banker opens accounts, handles teller transactions, sells/cross-sells bank products and services, and resolves customer service issues. This position refers customers to other areas of U.S. Bank as appropriate. The successful Universal Banker converts service opportunities into sales events. You will be rewarded for your hard work with incentives which are based on your sales referrals, the branch's growth, and customer satisfaction.
Qualifications:
· High school diploma or equivalent
· Two to three years of experience or commensurate training in retail banking activities, including sales
Preferred Skills/Experience:
· Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
· Thorough knowledge of all retail products and services
· Proven customer service and interpersonal skills
· Effective selling, cross-selling and referral skills
· Strong mathematical, problem-solving, and negotiation skills
· Excellent verbal and written communication skills